Return and Refund Policy

To fully protect your rights and enjoy a satisfactory shopping experience, please read the following details for conditional return & refund service.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exchanges

We do not accept exchanges.

Return process

1. To start a return, you can contact us at support@couragezeropoint.com
. In the email, describe the product you are returning and attach a photo of the product that clearly shows all the information about the product, including packaging, you can upload 2-3 photos. In the email you will also need to provide order number and email address used for purchase.
2. Once we receive your reply email, we will immediately enter the approval process. Once we approve your return request, we will send you an email with instructions in which we will inform you of our return address.
3. You need to return your package (The package must be returned in the original packaging with all parts, accessories and user manuals attached.) Send it to our designated return address via trackable logistics and send us another Email us to let us know that you have sent a package with your return shipping number.

4. After our warehouse receives your return, we will evaluate the contents of your package and decide whether to issue a refund. Once we complete the assessment, we will issue your refund.

Items sent back to us without first requesting a return will not be accepted.

Restocking fee

We do not charge the restocking fee.

Return shipping costs

You will be responsible for paying for your own shipping costs for returning your item. If we request that you return a damaged or wrong product received, please contact us first to confirm the return shipping process. We will provide you with instructions on how to proceed and cover the cost of return shipping if necessary.

Damages and issues

Please inspect your package upon receipt of your order and if the item is defective, damaged or you received the wrong item, please notify our customer service department within 3 days so we can assess the problem and correct it.

Non-returnable items

1. Used products cannot be returned.
2. Customized products cannot be returned or exchanged.
3. Product damage caused by customer assembly errors will not be returned or exchanged.

Lost Packages

If an order is marked as delivered but the buyer didn't receive it, it is the buyer's responsibility to contact the post office to find the package.
In the event a package has been lost, missing or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from the carrier will be subject to investigation and not eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us at support@couragezeropoint.com.

Refunds

Once we receive and check the returned items:
For items in line with our return policy, We will process a full refund within 2 working days. Once your refund has been processed, we will inform you by email. Please keep in mind that it may also take some time for your payment institution to process and post your refund.

How long does it take for a PayPal refund to arrive?

We send all refunds back to your original payment method. The time it takes to receive your money varies by payment method.

• Credit card

When you pay with a credit card, it takes between 1 and 2 billing cycles for a refund to complete, depending on the card issuer.

• Debit Card

When you pay with your debit card, it will generally take up to 5 business days for your refund to be completed, however, depending on your card company, some refunds may take up to 30 days. If we are unable to apply the refund to your debit card, we will add it to your PayPal balance.

• Bank account

When you pay with your bank account, we’ll automatically transfer the refund to your bank account. Once issued, refunds usually take up to 5 business days to complete.

Some refunds may take up to thirty days, depending on the status of the payment at the time the refund was issued.

• PayPal balance

When you pay with your balance, the refund will go to your PayPal Balance on the same day.

Contact Us

For any inquiries or concerns regarding Return and Refund Policy, feel free to contact our customer support team at

Email: support@couragezeropoint.com
Phone: +1 (775) 431-5776
Address: 351 Meadow Creek Dr, Westminster, MD 21158, USA